Sending Text Messages to Your Fans

It's easy to schedule the text messages that you will send your FarmFans each week. Compose them in advance in the FarmFan Control Panel, respond to the weekly reminder text or send an update text to the system on your phone. Here's how it's done:

Scheduling Messages in the FarmFan Control Panel

To write out your messages in the FarmFan Control Panel, navigate to the "Messages" tab in the main menu. This is where new messages are created, scheduled messages are waiting to be sent, and sent messages are stored.

To compose your new message, start by clicking the "Create" button. You will be brought to a screen that looks like this:
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Select the FanList(s) that you would like to send the message to and make sure that you pay attention to the dates. Then, type out your message (don't forget about the "Tips!" listed to the left). The text box will keep track of how many characters you've used and let you know when you've reached the limit of 160. Next, choose when you would like the message to be sent using the "Schedule" drop-down menu. You can also choose a photo to send with your message by choosing from your uploaded images, or by adding a new one from your files by clicking the "browse" button.

Once your message is all set, click the "Save" button to schedule your message. You can always make changes to your message with the "edit" button as long as it is still waiting to be sent out to your FarmFans.

Responding to the FarmFan Reminder Text Message

If you haven't saved a message for a FanList that is scheduled, FarmFan will send you a "Reminder Text". This text is automatically scheduled to be sent two hours before your FarmList starts. Replying to this message with the update command and the text message that you want to send to your FarmFans will schedule your text to be sent out immediately. Replying to the reminder text is easy, just follow the instructions in the message:

  1. Reply to the text message
  2. Begin by typing the text-to-join code for the FanList, for example "mar762".
  3. Follow the text-to-join code with the text message to your FarmFans. Remember to subtract the number of characters that you used for your command (6 characters total) from the 160 character total so that your text message sends correctly.

Here is a sample of what your text might look like:

mar123 Hi from our market! Today we'll have peas, carrots, and flowers. Stop by from 11am-2p and mention you are a FarmFan for 5% off.

Scheduling Messages Using Your Phone

You don't have to wait for the update text to schedule a FarmFan message with your cell phone. Any of your FarmFan administrators can write a FarmFan message by sending an update text directly to the system. To view a list of your FarmFan administrators, navigate in the Control Panel to Settings > Staff. Note: the phone number listed for your admin staff in the Control Panel must be the same phone number you wish to send the update text from. When sending an update text, you will need to include some commands at the beginning of your message, which will reduce the number of characters that you are able to use to write your text. To send an update text, follow these instructions:

  1. Make sure the phone you are sending the text from is linked to one of your FarmFan administrators.
  2. Text the message to your FarmFan phone number (this is the phone number in your local area code that FarmFan uses to communicate with you and your customers)
  3. Start by typing the text-to-join code for this FanList, for example "mar762".
  4. Follow the text-to-join code with the text message to your FarmFans. Remember to subtract the number of characters that you used for your command (text-to-join-code = 6) from the 160 character total so that your text message sends correctly.

Here is a sample of what your text might look like:

mar123 Hi FarmFans! Today we'll have peas, carrots, and flowers. Stop by at 11am-2pm and mention you are a FarmFan for 5% off.

If you send your update text to the system in advance of your FanList's scheduled time, it will be scheduled to be sent two hours before your FanList is scheduled to begin. If the two hours in advance mark has already passed, your message will be sent to your FarmFans immediately.