department checkout settings

's Avatar

moosemeadoworganic

04 Jul, 2017 11:19 PM

Hi SFC,

I have two departments in my ecommerce site, one of which is set up for checkout with with balance, and the other is set up for checkout with PayPay only. I'm finding though that in the PayPal only department, my customers are somehow checking out with balance. Do you have any suggestions for how I can prevent that? Thanks!

Katherine
Moose Meadow Farm

  1. Support Staff 1 Posted by daniel on 05 Jul, 2017 04:39 PM

    daniel's Avatar

    Hi there Katherine,

    Yes, there is a setting in the backend that we can activate to prevent this from happening. Otherwise, the checkout will always use credits for checkout first, even if the department is labelled PayPal or Member Assembler Payments only.

    Would you like me to activate this setting for you?

    Best,

    Daniel
    Farmer Support

  2. daniel closed this discussion on 05 Jul, 2017 04:39 PM.

  3. Katherine Creswell re-opened this discussion on 05 Jul, 2017 05:05 PM

  4. 2 Posted by Katherine Cresw... on 05 Jul, 2017 05:05 PM

    Katherine Creswell's Avatar

    Hi Daniel,

    Yes, it would be great if you can activate that setting so that customers can only pay with PayPal in one of my departments. Thanks so much!

    Katherine
    Moose Meadow Farm

  5. Support Staff 3 Posted by daniel on 05 Jul, 2017 07:03 PM

    daniel's Avatar

    Hi there Katherine,

    Okay--you're all set. Please let me know if there's anything else I can do for you!

    Best,

    Daniel
    Farmer Support

  6. daniel closed this discussion on 05 Jul, 2017 07:03 PM.

  7. Katherine Creswell re-opened this discussion on 10 Jul, 2017 01:01 PM

  8. 4 Posted by Katherine Cresw... on 10 Jul, 2017 01:01 PM

    Katherine Creswell's Avatar

    Hi Daniel,

    Thanks for making that change! I have another question: some of my members tell me that they'd like to use a different email address than the one they signed up with for our CSA. I then enter the new email address like a second user on the account. Then some of them have trouble logging in. Is this their mistake, or is there a better way for me to change their email address on their account? I don't see an email address edit option in the "view members" section. Thanks!

    Katherine
    Moose Meadow Farm

  9. Support Staff 5 Posted by daniel on 10 Jul, 2017 02:53 PM

    daniel's Avatar

    Once you've entered a secondary user into the account, they should be able to login without a problem. Did they specify where they were running into trouble?

    You can edit the users' email address by navigating to their membership, clicking on the Users tab, and clicking View and Edit User Information.

    Please let me know if there's anything else you need!

    Best,

    Daniel
    Farmer Support

  10. daniel closed this discussion on 10 Jul, 2017 02:53 PM.

  11. Moose Meadow Farm re-opened this discussion on 15 Aug, 2017 10:59 PM

  12. 6 Posted by Moose Meadow Fa... on 15 Aug, 2017 10:59 PM

    Moose Meadow Farm's Avatar

    Hi SFC,

    I am running a buy down CSA. Some of my members have more than one email
    address associated with their account. When I "view balances" in the
    "sell" department, I notice some discrepancies in the amount of credit
    associated with each email for those members with more than one email
    address. For example:

    [email blocked] shows $321
    [email blocked] shows $75
    (same person)

    Have I made a mistake somewhere in entering their info? I'd like for each
    person with two email addresses or users to show the same credit in each
    account.

    Thanks!

    Katherine
    --
    Moose Meadow Farm
    We hope to feed you soon!

  13. Support Staff 7 Posted by daniel on 16 Aug, 2017 03:01 PM

    daniel's Avatar

    Hi there Katherine,

    If multiple users are on the same membership (each email address is a separate user), then the balances are shared among all users. the user has their personal balance and also a shared balance (for the entire membership). When they receive the email confirmation of their order, both balances will be listed. See the attached screenshot.

    It's likely that at one point or another, you added additional credit to one of these users. However, it shouldn't make a difference from the user's point of view because when they login, they will see the shared store balance on their dashboard.

    Was there some other reason that you wanted these balances to be the same?

    Let me know if you still have other questions.

    Best,

    Daniel
    Farmer Support

  14. daniel closed this discussion on 16 Aug, 2017 03:01 PM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac