bounced emails

Art Ozias's Avatar

Art Ozias

26 Mar, 2019 02:39 AM

still awaiting your response about bounced emails.

  1. Support Staff 1 Posted by qroth on 26 Mar, 2019 01:59 PM

    qroth's Avatar

    Hi Art:

    I don't see any recent inquiries from you about bounced emails. What was your question?

    Q

  2. qroth closed this discussion on 26 Mar, 2019 01:59 PM.

  3. ART Ozias re-opened this discussion on 26 Mar, 2019 02:08 PM

  4. 2 Posted by ART Ozias on 26 Mar, 2019 02:08 PM

    ART Ozias's Avatar

    Two weeks ago I had a bunch of bounced e-mails. Most had different
    addresses.

  5. Support Staff 3 Posted by qroth on 26 Mar, 2019 06:58 PM

    qroth's Avatar

    Hi Art:

    I do see there were 11 bounced emails on the 17th. 10 of them are yahoo.com addresses. I don't think this was a yahoo specific issue as you have almost 200 yahoo email addresses in your mailing list.

    It could have been a glitch on Yahoo's end when receiving these emails. It could have been something else. No real way of knowing. It lists the bounce type as "permanent: general" which usually indicates that the account is no longer active.

    You can choose to go to those users and set them to "retry" so future emails will be sent to them. If you want to do that, go to - Connect --> Mailing List --> SES Mail and click on the "view bounced emails" link and there you can click the "retry email" link next to each instance of bouncing.

    Q

  6. qroth closed this discussion on 26 Mar, 2019 06:58 PM.

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