data dowload

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kelly

04 Dec, 2018 04:10 PM

Hi SFC,

We want to thankyou for many years of great service. Through your web tool we have developed our CSA business and we are grateful to you for this. We made the decision to switch software for next season in large part because the ecommerce page doesn't interface with smaller devices which was leading to dissatisfied customers on a weekly basis.

Our last share will be delivered on Dec 6th and shortly there after we will no longer need our SFC member assembler account. We would like to cancel it before we are charged our next $175 monthly installment and write to inquire if there is a data file that you provide from our account with all the member information from over the years or if we need to download any info we want before we loose access to the account.

Thank you so much,
Kelly Kiefer

  1. Support Staff 1 Posted by qroth on 04 Dec, 2018 05:41 PM

    qroth's Avatar

    Hi Kelly:

    You won't be billed again until the 25th, so you have some time to download any information you need.

    For a full export of all users, go to- Administrate --> Export Data --> Export Users.

    Or you can export season specific data by going to - Member Assembler --> Export

    When you have all the information you need, let us know and we'll cancel out the account.

    Q Roth
    Farmer Support

  2. qroth closed this discussion on 04 Dec, 2018 05:41 PM.

  3. Kelly Kiefer re-opened this discussion on 25 Dec, 2018 08:41 PM

  4. 2 Posted by Kelly Kiefer on 25 Dec, 2018 08:41 PM

    Kelly Kiefer's Avatar

    Hi Q,

    I was just about to email to cancel my subscription but I see I've already
    been charged. Is there any chance I can get this refunded? I should have
    emailed a day in advance but I was on a greyhound bus.

    Kelly Kiefer,

    This email relates to your site at
    http://threesisterscommunityfarm.csasignup.com.

    Thank you for your payment! The following bill has been automatically
    applied to XXXX1335.

    For your reference, this is payment id #41890 and transaction id
    #41117437878. Save this email for your records.
    DescriptionRecursAmount
    Member Assembler - The Boxer Monthly $175.00

    Total: $175.00

    We appreciate your business and value your feedback, so please be in touch!

  5. Support Staff 3 Posted by qroth on 27 Dec, 2018 03:30 PM

    qroth's Avatar

    Hi Kelly:

    The account is disabled and I reversed that $175 charge for you.

    Q

  6. qroth closed this discussion on 27 Dec, 2018 03:30 PM.

  7. Kelly Kiefer re-opened this discussion on 30 Dec, 2018 12:14 AM

  8. 4 Posted by Kelly Kiefer on 30 Dec, 2018 12:14 AM

    Kelly Kiefer's Avatar

    Hi Q,

    Thank you so much, I really appreciate it. I should have done it sooner but
    I was traveling for the holidays. I hope you have a wonderful new year and
    thanks again for all your help over the years.

    Sincerely,
    Kelly

  9. qroth closed this discussion on 31 Dec, 2018 01:49 PM.

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