Site down

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10 Mar, 2018 04:42 PM

Hi -

I just got an e-mail that my site was down. I checked and it was. I also couldn’t get into SFC. It looks like it's working now, but I was doing an e-mail and Facebook Ads promotion. I've halted that, but is everything stable now or should I hold off on restarting the ads and maybe send out an e-mail apology?

Thank for your help!
- Darel

  1. Support Staff 1 Posted by Mike on 10 Mar, 2018 04:46 PM

    Mike's Avatar

    Hi Darel,

    Yes. Thank you for alerting us. Your site is back up.

    We got our server support people on the line and they seem to have cleared up the problem. We will work with them to figure out what went wrong and try to prevent it in the future.

    I'm very sorry for the outage. I don't think you need to stop any kind of ad promotion. There is definitely no plan for us to be down.


  2. Mike closed this discussion on 10 Mar, 2018 04:46 PM.

  3. Mike re-opened this discussion on 10 Mar, 2018 05:44 PM

  4. Support Staff 2 Posted by Mike on 10 Mar, 2018 05:44 PM

    Mike's Avatar

    HI Darel,

    It's back up again. They're trying to get the whole queue cleared out. I'm hoping that it was maybe just a bunch of stuff backed up from the first outage just caused the second one and that it won't happen again.

    Thanks for your patience. We're working on making sure it doesn't keep happening.


  5. Mike closed this discussion on 10 Mar, 2018 05:44 PM.

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