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sunbowfarmcsa

02 Mar, 2018 03:02 PM

Hi! Just tried to login to my smallfarmcentral email and it tells me I am an unknown or disabled user. I've been using this account for years.

[email blocked]

Thoughts?

  1. Support Staff 1 Posted by qroth on 02 Mar, 2018 03:34 PM

    qroth's Avatar

    Hi Kristina:

    I just want to make sure you are trying to login via the admin login and not your customer login page.

    You should be trying to login at https://sfc.smallfarmcentral.com/

    This link - http://www.sunbowfarm.com/login - is just the login for the customer portal.

    Is that possibly where you were having the problem? I do still see your address as a valid login account.

    Q Roth
    Farmer Support

  2. qroth closed this discussion on 02 Mar, 2018 03:34 PM.

  3. Sunbow Farm re-opened this discussion on 02 Mar, 2018 03:48 PM

  4. 2 Posted by Sunbow Farm on 02 Mar, 2018 03:48 PM

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    I used what I always have used: mail.smallfarmcentral.com

  5. Support Staff 3 Posted by qroth on 02 Mar, 2018 03:54 PM

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    Oh, sorry, misread your original email. I thought you were trying to login into your website account, not the email.

    Yes, for email you should be using - mail.sunbowfarm.com

    Are you sure you are using the right password. I show it is "QW8nrmYO8M7"

    Q

  6. qroth closed this discussion on 02 Mar, 2018 03:54 PM.

  7. Sunbow Farm re-opened this discussion on 02 Mar, 2018 04:04 PM

  8. 4 Posted by Sunbow Farm on 02 Mar, 2018 04:04 PM

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    That worked. STrange though because I've always used
    mail.smallfarmcentral.com and definitely did not have that as my
    password. I also had the state fair office try to email me at the
    [email blocked] address and said it didn't work. It always has in
    the past. I also sent a test email to that address from my gmail account
    and it doesn't seem to be going through.

  9. Support Staff 5 Posted by qroth on 02 Mar, 2018 04:09 PM

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    I guess mail.smallfarmcentral.com should work as well.

    It is possible our email provider was down for a bit. I haven't heard of anything but I can check in.

    How long were you experiencing problems?

    I just sent a test email through to that address and nothing has bounced back so far.

  10. qroth closed this discussion on 02 Mar, 2018 04:09 PM.

  11. Sunbow Farm re-opened this discussion on 02 Mar, 2018 04:46 PM

  12. 6 Posted by Sunbow Farm on 02 Mar, 2018 04:46 PM

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    Yes. Got it. I'll keep an eye on things and let you know if I have any
    further problems. Thanks for your help!

  13. qroth closed this discussion on 02 Mar, 2018 04:48 PM.

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