's Avatar


23 Feb, 2018 04:06 PM

I recently set up a wholesale department, with limited access and a password, which I gave to my existing wholesale accounts. The password doesn't seem to be working, and they can't log in to order.

  1. Support Staff 1 Posted by qroth on 23 Feb, 2018 04:48 PM

    qroth's Avatar

    Hi Rebecca:

    I see that you did set a default password. Were the users created before you set that default password? If so, those users would not automatically get the default password. That only affects new users being created.

    To reset the password for existing user groups, go to - Administrate --> Users -> Reset Group Passwords.

    Try resetting the password for the entire wholesale group and have them try again.

    Q Roth
    Farmer Support

  2. qroth closed this discussion on 23 Feb, 2018 04:48 PM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac