Blue Goose Farm member's email not working

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bluegoosefarmcsa

11 Sep, 2017 08:45 PM

Hello,
One of our members has complained for the second time that she is not getting our weekly emails. We have her correct address. And she says we are in her contacts with no blocks.

Could you check to see why this address might not be going through:
[email blocked]

Thank you,
Kelleigh

  1. Support Staff 1 Posted by daniel on 11 Sep, 2017 08:50 PM

    daniel's Avatar

    Hi there Kalleigh,

    The system is not reporting any bounces or errors associated with that address. Did she check her spam inbox? The only other thing she could do is check with her email service provider to see if they can detect any reason the message would not be delivered. From our side, everything looks good.

    Best,

    Daniel

  2. daniel closed this discussion on 11 Sep, 2017 08:50 PM.

  3. Scott Farabaugh re-opened this discussion on 11 Sep, 2017 08:52 PM

  4. 2 Posted by Scott Farabaugh on 11 Sep, 2017 08:52 PM

    Scott Farabaugh's Avatar

    Thank you for checking.
    I'll inquire with her about your suggestions.

    Kelleigh

  5. daniel closed this discussion on 11 Sep, 2017 08:53 PM.

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