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04 Sep, 2017 03:26 AM

Why do I have 945 general mailing list and only have 624 emails sent??

  1. 1 Posted by qroth on 05 Sep, 2017 01:20 PM

    qroth's Avatar

    That difference is going to be attributed to bounced emails and unsuscribes. So the 945 is showing you how many email addresses you have in that list, but some of those emails have bounced in the past and will no longer send and some of those users have chosen to unsubscribe, so emails are no longer sent.

    You can look for bounced accounts by going to - Administrate --> Users --> Manage Users. The users that are highlighted in pink are bounced.

    To look for unsubscribed users, you can go to - Administrate -- Users --> Manage Groups and view the users in the General Mailing list. There is a column called "Accepting Emails". If that is listed as "NO", they have unsubscribed.

    Q Roth
    Farmer Support

  2. qroth closed this discussion on 05 Sep, 2017 01:20 PM.

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