Emails

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bluegoosefarmcsa

16 May, 2017 04:20 PM

I happened to open up our "Contact Viewer" page and saw a slew of new emails from the past few months. I was surprised that I hadn't known about these. When folks would write something on our website, those messages were always forwarded to our personal email at [email blocked]. Something must have happened. Is there a way that we can have emails on the web sent to our personal one as well?
Thank you!
Kelleigh Farabaugh
814-619-5395

  1. 1 Posted by qroth on 16 May, 2017 04:49 PM

    qroth's Avatar

    Hi Kelleigh:

    Those messages should be coming through to that email address. It is currently the only email address connected with your SFC account and email notifications are not disabled on that account. Are they perhaps getting filtered out? I just send a test contact form submission. Can you do a search to see if an email was received from [email blocked]?

    Q Roth
    Farmer Support

  2. qroth closed this discussion on 16 May, 2017 04:49 PM.

  3. Scott Farabaugh re-opened this discussion on 16 May, 2017 05:11 PM

  4. 2 Posted by Scott Farabaugh on 16 May, 2017 05:11 PM

    Scott Farabaugh's Avatar

    Hello Q,
    I just checked my SPAM box and saw that each one of those emails was
    sitting there instead of in my INBOX. The email you asked me check
    couldn't be read because of an "email blocked" setting. But I did see an
    email from you was in the SPAM as well.

    What do I need to do to remedy this?

    Thanks,
    Kelleigh

  5. 3 Posted by Scott Farabaugh on 16 May, 2017 05:12 PM

    Scott Farabaugh's Avatar

    Oh, and I did see the one in the "contact viewer" page on the web.

  6. 4 Posted by qroth on 16 May, 2017 05:18 PM

    qroth's Avatar

    Are you accessing these emails directly via your gmail account? Or are you going through an email program like Outlook?

    Either way, when you are viewing the email in your spam folder, there should be an option to make it as not spam. I know in Gmail it is simple a button that appears above the message marked "Not Spam". This will help your email know that messages like this should not be marked as spam.

    You can also be sure to add our [email blocked] email address to your address book. Emails from addresses in your address book are less likely to be marked spam.

    Q

  7. qroth closed this discussion on 16 May, 2017 05:18 PM.

  8. Scott Farabaugh re-opened this discussion on 17 May, 2017 05:01 PM

  9. 5 Posted by Scott Farabaugh on 17 May, 2017 05:01 PM

    Scott Farabaugh's Avatar

    I directly access these emails from our gmail account. I did go through
    the SPAM and apparently we inadvertently indicated at some point that your
    emails were spam...not sure how that happened. So I "unspammed" those
    messages and we'll see what happens.

    As for adding your email address to our list of contacts, I'm not sure
    which email to use. When you included it in your message to me, for some
    reason it was blocked so I am unable to read it.

    So perhaps you could call me to inform me of which address to use. I
    called you yesterday and left a message for you to return my call, but
    didn't hear back from you. Yo may reach me at 814-619-5395.

    Thank you,
    Kelleigh

  10. 6 Posted by qroth on 17 May, 2017 05:04 PM

    qroth's Avatar

    I did try calling a couple times after getting your message but got a busy signal. I meant to try again later in the afternoon but forgot. My apologies.

    That email they are coming from is noreply [at] smallfarmcentral.com

    Q

  11. qroth closed this discussion on 17 May, 2017 05:04 PM.

  12. Scott Farabaugh re-opened this discussion on 17 May, 2017 05:07 PM

  13. 7 Posted by Scott Farabaugh on 17 May, 2017 05:07 PM

    Scott Farabaugh's Avatar

    Thank you. I'll try this.

  14. qroth closed this discussion on 17 May, 2017 05:10 PM.

  15. Scott Farabaugh re-opened this discussion on 18 May, 2017 06:17 PM

  16. 8 Posted by Scott Farabaugh on 18 May, 2017 06:17 PM

    Scott Farabaugh's Avatar

    Thank you for your help. I've been able to get the emails sent from the
    website the past 2 days.

    Enjoy your day,
    Kelleigh

  17. qroth closed this discussion on 18 May, 2017 06:34 PM.

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