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15 Mar, 2017 09:11 PM

I have a customer who paid by cheque and I noticed my husband had told her that she would get a 6% refund to be used in our webstore if she paid the full amount by cheque. So how do I give her that when she has never bought anything in the webstore? I think next time the smart thing to do would be to rather add on an amount if they don't pay by cheque, right?

  1. Support Staff 1 Posted by qroth on 16 Mar, 2017 01:21 PM

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    Hi - if you want to give a user credit in the e-commerce, do the following:

    • Go to - Sell --> Balance --> Add Credit
    • Search for the user by name or email address (or you can just scan the list)
    • Click the "Add" button next to the user you want to give credit
    • In the page that pops up, give a description for the credit and add the amount. The type field should default to "credit", but make sure it is credit and not charge. Then save changes.

    When that user goes to buy from the store, they should make sure to login first. When they login, it will be able to see that they have credit and it will assign that credit towards their order when they go to checkout.

    Any questions, please let us know.

    Q Roth
    Farmer Support

  2. qroth closed this discussion on 16 Mar, 2017 01:21 PM.

  3. Arlin Loewen re-opened this discussion on 16 Mar, 2017 04:34 PM

  4. 2 Posted by Arlin Loewen on 16 Mar, 2017 04:34 PM

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    Thank you so much! Gloria

  5. qroth closed this discussion on 16 Mar, 2017 04:40 PM.

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