2 questions about posting recipes

Laura Sackton's Avatar

Laura Sackton

09 Jan, 2015 06:10 PM

Hi there,

I am having two problems posting recipes on the website:
1. Often, after I chose a picture to go with a recipe, it won't show up on the website. It will appear first as a broken picture icon, and then after I refresh the page, it just dosen't show up at all. It dosen't happen with all the recipes, but it has happened a whole bunch of times now.
2. When I go to manage my recipes, there are some that I can't edit. I've sorted it so that only my own recipes that I have uploaded appear, but even so, about 1/4 of the recipes have no "edit" option, only a "remove this recipe" option. I'm wondering why I can only edit some of my recipes?

Thanks!
Laura

  1. 1 Posted by Hannah Ridge on 09 Jan, 2015 07:46 PM

    Hannah Ridge's Avatar

    Hi, Laura. To answer your second question, once another farmer shares your recipe, that file cannot be edited, as it is now shared content. If you'd like to edit a recipe, you'll need to create a new one, and remove the old one from your website.

    Your first problem is a little more complicated. We'll have to do some testing on our end. Could you give me an example of a recipe that should be showing a picture?

    Thanks for your patience while we sort this out.

    Hannah
    Farmer Support

  2. 2 Posted by First Root Farm on 09 Jan, 2015 08:11 PM

    First Root Farm's Avatar

    Hi Hannah,

    Okay, thanks. Currently the recipes not displaying pictures on the website
    are Roasted Juliet Tomato Sauce and Fried Green Tomatoes. There may be some
    others, but since I can no longer edit them, I can't remember if I uploaded
    pictures or not.

    Thanks!
    Laura

  3. 3 Posted by Hannah Ridge on 12 Jan, 2015 08:45 PM

    Hannah Ridge's Avatar

    Laura,

    Thanks for being patient with us while we figure it out. We have another customer having similar issues. Let us know if there is anything else you need help with.

    Hannah
    Farmer Support

  4. 4 Posted by Hannah Ridge on 13 Jan, 2015 11:36 PM

    Hannah Ridge's Avatar

    Ok, Laura. This tool should be working now. Just to be clear, the recipe should show up in the recipe list, but will not appear in the pop-up when you click on the recipe. You can however, upload photos directly into the text box when editing the recipe. Please let me know if you're still having problems with this. Thank you again for bearing with us.

    Hannah
    Farmer Support

  5. Hannah Ridge closed this discussion on 13 Jan, 2015 11:36 PM.

  6. First Root Farm re-opened this discussion on 14 Jan, 2015 01:15 AM

  7. 5 Posted by First Root Farm on 14 Jan, 2015 01:15 AM

    First Root Farm's Avatar

    Hi Hannah,

    Awesome! I reinserted the pictures and everything looks great and is
    working perfectly.

    You guys at SFC have some of the best support I've ever encountered. Thank
    you!

    Take care,
    Laura

  8. 6 Posted by Hannah Ridge on 14 Jan, 2015 01:20 AM

    Hannah Ridge's Avatar

    Glad we could help. Thanks for your feedback! ; )

  9. Hannah Ridge closed this discussion on 14 Jan, 2015 01:20 AM.

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