Paypal fee

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andersonorganics1

09 Sep, 2014 11:55 PM

Hi guys!

How do we get our paypal fees to charge our shareholders when they are making a payment by logging into their profile? The charge seems to work when they checkout and pay in full but not when they just make a down- payment and not when they log into their profile and make a payment that way.

How can we activate the charge on all paypal transactions?

Thanks in advance!
Philip Anderson
[email blocked]
815-566-7911

  1. Support Staff 1 Posted by Mike on 10 Sep, 2014 01:12 PM

    Mike's Avatar

    Hi Philip,

    The online transaction fee can only be assessed when the member is checking out of a signup, where there is an opportunity to display the upcharge as a line-item on their checkout. If your member paid a downpayment with PayPal then that upcharge was assessed against the entire invoice, if you used a percentage fee, not just against the downpayment total. So there isn't a need to do it again. So this issue should only come up with people who at checkout told you they would pay by check or cash and then later they decide to make a PayPal payment. Or, I guess, if you created their signup in your admin.

    Because the links to PayPal have to have the amount display before someone clicks the link to PayPal to make the payment, there is not a way to transparently "throw in" an extra amount if they click the link.

    We've always recommended that farmers include some amount for credit card processing when they calculate a price of a share and just wrap it all in as part of a cost of doing business but we know that many of you want to have this online fee though when people try to get around it, it causes issues.

    The CSA I subscribe to, offers a coupon percentage for paying by check. Members enter the coupon when they check out. Then they compare the list of people who have used that discount with whom they've received checks from. If the people went and paid by credit card anyway, they delete the discount coupon from their invoice.

    There's a lot of ways to go about doing this but none of them are perfect without a lot of manual followup. Again, the safest thing to do is just include the cost in the share cost.

    Mike

  2. Mike closed this discussion on 10 Sep, 2014 01:12 PM.

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