automatic payments

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18 May, 2014 05:43 PM

Wondering if our members are automatically billed for installment payments. Also a number of other questions and would like to schedule a time to talk to Lauren on the phone.

  1. 1 Posted by Lauren on 19 May, 2014 03:03 PM

    Lauren 's Avatar

    Hi Barclay,

    It looks like you are using Paypal as an online payment method. This gives your customers the option of paying in full or paying a deposit at the time of checkout. If your member does not pay the full amount owed to you when they checkout, their account will carry a balance and you will need to follow up with them about payment in the future.

    There is a Payment Request Email Tool in the Control Panel which allows you to request certain amounts or percentages of your members' balances by sending them an email with a link to a payment page. However, these emails are not automatically sent. You will need to send them out close to the date that you would like your next payment to be made.

    Here is a help document about this tool:

    I am available all day tomorrow to schedule a conversation. What time between 12pm-6pm MDT are you available?

    -Lauren, Farmer Support

  2. Lauren closed this discussion on 22 May, 2014 02:14 PM.

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