dwolla payment problems

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teresa

23 Aug, 2013 05:19 PM

I've called Mike on this and am giving him some details:

we thought we were requiring payment in full- our experience with our CSA is that partial payments are risky... but somehow we just discovered (because we've been lazy and haven't double checked all the balances) that a number of customer have somehow figured out how to pay via dwolla in payments- even with our credit card installments (which we did allow) we want everyone to have settled up 100% by mid season (that's about now).

So... how do we make sure they only have one option- to pay the remaining balance in full.

Also.. is there a way that to sort and view just members with outstanding balances? I can see the total outstanding amounts under the reports/statistics, and I have figured out that I can look through all the members page by page and then look at the accounts with balances, but is there a simpler way ? Just curious on that one.

  1. Support Staff 1 Posted by qroth on 23 Aug, 2013 07:01 PM

    qroth's Avatar

    Hi Teresa:

    Ok, it looks like now you have your checkout setup such that new members will be required to pay in full at checkout if they use Dwolla. Dwolla follows the downpayment terms you outline at - Member Assembler --> Configure --> Checkout. People who sign up using the Member Assembler payments follow whatever you have set up in your Scheduled Payments schedule template.

    If people are using the "Make a payment" link under the Member Actions links on your site to make a payment on an outstanding balance, they are by default given the option of 25%, 50% and pay in full options. I've changed it in the database so your members using the "make a payment" option are only given the "pay in full" option anymore.

    As far as figuring out who still owes a balance and communicating to them that they need to make a payment, we would recommend using the "payment request" tool. Go to - Member Assembler --> Accounting --> Payment Request. Click the "Add New Payment Request" link and follow these steps:

    Step 1) You can choose total outstanding balances or just balances related to the current season. Choose which one you want and since you want members to pay in full, put 100% in for the request amount.
    Step 2) Assuming you want anyone with a balance, you can just leave this at $.01 and not select any specific member type. However, if you ever want to select a specific member group, you can do that here.
    Step 3) Then you can customize the email that will go out. Since you accept Dwolla, you can add that to the email text.

    Click save and select users. This will show you all of the members who fit that criteria. Choose whichever members you want to receive the payment request and hit send.

    I think that's about it. Let us know if you have any questions.

    Q Roth
    Farmer Support

  2. qroth closed this discussion on 23 Aug, 2013 07:01 PM.

  3. Teresa Kurtak re-opened this discussion on 08 Sep, 2013 04:59 PM

  4. 2 Posted by Teresa Kurtak on 08 Sep, 2013 04:59 PM

    Teresa Kurtak's Avatar

    Thank you! very helpful. I've been off the farm for two weeks- getting
    married : ) and am back now. Another problem I noticed was that some
    people had outstanding balances, but when I looked at my DWOLLA account,
    they had paid. How is that happening? Is it something we're doing wrong,
    or a glitch in the system. Some DWOLLA payments did show up under
    people's accounts.. but others didn't.

  5. Support Staff 3 Posted by Mike on 09 Sep, 2013 01:06 PM

    Mike's Avatar

    Hi Teresa,
    Is it possible they just went to dwolla and made a payment? If they didn't pay through our system -- either you sending a payment request or them using the link that just says "Make a Payment" -- then any payment they made would not be connected to their account in your data. Just like if they'd walked up to you and gave you cash.
    If the payment was made through our system there should be something in the "notes" of the payment - probably their Member ID or Invoice ID.
    If you can confirm that they paid, you can just go to Member Assembler > Accounting > Add Payment and record the payment to get their balance and record straight.
    Mike
    ps CONGRATULATIONS!

  6. Mike closed this discussion on 09 Sep, 2013 01:06 PM.

  7. Teresa Kurtak re-opened this discussion on 31 Jan, 2015 08:48 PM

  8. 4 Posted by Teresa Kurtak on 31 Jan, 2015 08:48 PM

    Teresa Kurtak's Avatar

    If this e-mail list is no longer of interest to you, we apologize- you can unsubscribe by following the link at the bottom of the page.

    View this email in your browser (http://us3.campaign-archive1.com/?u=31d8ea7d910700222a2f0d5c6&id=3d17d8ccf2&e=33315f6601)

    ** Reserve your share soon... especially if you want eggs. We are almost sold out of full season egg shares.
    ------------------------------------------------------------
    We are losing our Hillsborough pick up location from last year, but have added two new sites in the area

    Kitchentown: 1007 Howard Ave., San Mateo (http://fifthcrowfarm.us3.list-manage2.com/track/click?u=31d8ea7d910700222a2f0d5c6&id=eea35f1639&e=33315f6601)

    Hillsborough, Uplands Dr.: 275 Uplands Dr., Hillsborough (http://fifthcrowfarm.us3.list-manage1.com/track/click?u=31d8ea7d910700222a2f0d5c6&id=f47257461b&e=33315f6601)

    If neither of these work for you, we are still open to new pick up locations. E-mail me directly if you are interested in hosting.

    ** CSA Registration is now open beyond returning members!
    ------------------------------------------------------------
    Get a box of veggies and fruit every week ($26 value per box), delivered to a site near you. The season runs the last week of May and ends the last delivery day before Thanksgiving. Each box contains a diverse assortment of what we grow, from baby greens and broccoli, to summer squash and berries.

    You can learn more about our CSA here: http://fifthcrowfarm.us3.list-manage.com/track/click?u=31d8ea7d910700222a2f0d5c6&id=843b7b2f3a&e=33315f6601

    This year's CSA promises to be even more tantalizing than last season with the addition of a new blackberry planting and hopefully some production from our young pear orchard and (cross your fingers) Rhubarb planting.

    To sign up go here: http://fifthcrowfarm.us3.list-manage.com/track/click?u=31d8ea7d910700222a2f0d5c6&id=239503001e&e=33315f6601
    Changes this coming season

    This year should include more fruit diversity! The blackberries we planted last year should be in production this coming year and at least some of our pears should be producing as well. We also planted rhu barb last year and are hoping that this season there will be enough for the CSA.

    In an effort to waste less, we will be switching from waxed boxes to reusable food grade plastic totes. Thank you Use Reusables (http://fifthcrowfarm.us3.list-manage.com/track/click?u=31d8ea7d910700222a2f0d5c6&id=a1137e1114&e=33315f6601) for the grant that mostly funded this effort. Each CSA member will have two assigned to them for the season. There will be a refundable deposit of $40 for the totes- we'll mail you a check at the end of the year once they are both accounted for. In order to keep track, this coming year your box will actually be labeled with your name on it. Just like this year, you will remove the contents of your box, but leave the box itself. The following week we will drop off the second box and pick up the first. If you take the box home and we are left box-less, we will pack your share in a waxed box for which you will be charged $2.50/box, so don't forget!

    We are raising our overall price from $675 to $700 for the produce share. If you sign up before March 1st we will automatically give you a $25 discount.

  9. qroth closed this discussion on 02 Feb, 2015 01:33 PM.

  10. Teresa Kurtak re-opened this discussion on 26 Apr, 2015 07:54 PM

  11. 5 Posted by Teresa Kurtak on 26 Apr, 2015 07:54 PM

    Teresa Kurtak's Avatar

    If this e-mail list is no longer of interest to you, we apologize- you can unsubscribe by following the link at the bottom of the page.

    View this email in your browser (http://us3.campaign-archive1.com/?u=31d8ea7d910700222a2f0d5c6&id=e67bd4c115&e=33315f6601)

    http://fifthcrowfarm.us3.list-manage2.com/track/click?u=31d8ea7d910700222a2f0d5c6&id=115eab1765&e=33315f6601

    ** Full season Fifth Crow egg shares are sold out, but you can still sign up for our 14 week long share. We've also started collaborating with another neighboring farm to give you the opportunity to get organic duck eggs. Learn more about Mary's Fresh Duck Eggs at
    marysfreshduckeggs.com (http://fifthcrowfarm.us3.list-manage.com/track/click?u=31d8ea7d910700222a2f0d5c6&id=8a5397774a&e=33315f6601)
    ------------------------------------------------------------

    Did our pick up locations not work for you in the past? We have three new pick up sites this year:

    Menlo Park West: 2199 Camino A Los Cerros, Menlo Park (http://fifthcrowfarm.us3.list-manage1.com/track/click?u=31d8ea7d910700222a2f0d5c6&id=63e8687200&e=33315f6601)

    Kitchentown: 1007 Howard Ave., San Mateo (http://fifthcrowfarm.us3.list-manage.com/track/click?u=31d8ea7d910700222a2f0d5c6&id=66f0311545&e=33315f6601)

    Hillsborough, Uplands Dr.: 275 Uplands Dr., Hillsborough (http://fifthcrowfarm.us3.list-manage.com/track/click?u=31d8ea7d910700222a2f0d5c6&id=6acd93405f&e=33315f6601)

    ** There's Still time to sign up for this year's CSA!
    ------------------------------------------------------------
    Hello from Fifth Crow Farm,

    Unless you signed up for the CSA, you may not have heard from us in a while. That's because alot is happening here at Fifth Crow. We're finally back in all of our Farmers' Markets and will soon be starting at the Clement St. Market on Sundays as well. Baby greens and lettuces are back and the chickens are laying full steam ahead right now. Want to know more of what's happening at the farm? Follow us on facebook (http://fifthcrowfarm.us3.list-manage.com/track/click?u=31d8ea7d910700222a2f0d5c6&id=8a02d9335b&e=33315f6601) .
    The CSA is filling up fast- we have about 35 spots left till we reach our goal for this year. The start date is fast approaching, so if you do want to sign up for this coming season, do it fast.

    Get a box of veggies and fruit every week ($26 value per box), delivered to a site near you. The season runs the last week of May and ends the last delivery day before Thanksgiving. Each box contains a diverse assortment of what we grow, from baby greens and broccoli, to summer squash and berries.

    You can learn more about our CSA here: http://fifthcrowfarm.us3.list-manage1.com/track/click?u=31d8ea7d910700222a2f0d5c6&id=ec7dd414c6&e=33315f6601

    To sign up go here: http://fifthcrowfarm.us3.list-manage2.com/track/click?u=31d8ea7d910700222a2f0d5c6&id=8b17f279fd&e=33315f6601
    If you hadn't heard... Fifth Crow has been growing more than veggies this year.

    Welcome Naima Hope Vars & Charles Oakley Irving, both born on March 1st

  12. Mike closed this discussion on 27 Apr, 2015 01:16 PM.

  13. Teresa Kurtak re-opened this discussion on 06 Jun, 2019 08:54 PM

  14. 6 Posted by Teresa Kurtak on 06 Jun, 2019 08:54 PM

    Teresa Kurtak's Avatar

    Welcome to our new "quarterly" newsletter! We hope to keep you up-to-date every few months on our farm happenings. It's been awhile and lot's has happened!
    View this email in your browser (https://mailchi.mp/79617befd43e/fifth-crow-farm-news-its-been-awhile?e=33315f6601)

    ** The Year(s) in Review:
    ------------------------------------------------------------

    So much has happened in the past couple of years... Our families have grown! Married Co-Owners Teresa Kurtak & Mike Irving had a baby girl, Eleanor Joyce, on Feb. 23, 2017 and Co-Owner John Vars & his wife Maggi Aaronson had a baby boy, Bodhi Isaiah, on May 21, 2018. Our Field Crew Manager, Raul, had a baby girl, Yessica on May 7th, 2018 and her older brother, Raul (Junior), was born in Dec., 2016. Meanwhile, the first Baby Crows, Charlie Irving & Naima Vars, both turned four on March 1st! The time is flying by raising the little ones while juggling the many needs of running a farm. It's been a huge adjustment for Fifth Crow and has meant that you've likely seen a lot less of us Boss Crows at farmers' markets. We're hoping that in a couple years, when the little ones are a bit more independent you will start seeing us at the markets again. Right now with nap times and activity scheduling both parents are needed on deck. We really miss being at market and connecting with all of you- our
    loyal customers.
    In the past couple years we have had the opportunity to acquire some additional acreage right next door. The parcels are just on the other side of the creek from us. One has been organic for about 10 years and the other fallow for about 5 years. The two plots (one about 50 acres and one about 20) are owned by the Peninsula Open Space Trust, which has launched a new initiative called "Farmland Futures" (https://fifthcrowfarm.us3.list-manage.com/track/click?u=31d8ea7d910700222a2f0d5c6&id=cdc1457d57&e=33315f6601) . We've been thrilled to enter into a relationship with POST and we will talk in more detail about our relationship with them in the next newsletter. We also began leasing and growing on two smaller parcels down the road. The majority of our flower production is on one of those parcels which includes our perennial flowers and our brand new roses!

    What else has happened over the past two years? We've hired on some wonderful new staff and said goodbye to a couple long term ones (Gabby, Victor, Ramiro -both of them, Emily). Emily Leshner worked her way up from an intern to our Flower Production Manager. She is dearly missed but we wish her well and success as she begins her own flower farm in Sebastapol called Dewdrop Farm. On the brighter side of staffing, we have been very excited to have hired on a number of excellent crew members (Alejandra, Sergio, Leticia, Alfredo, Juan Carlos, Hector, and Eloy to name a few), as well as some more managerial staff including Jacob Dawes as our Harvest Manager, Sarah Baylis as our all around Field Assistant, Martin Hogan as our Poultry Production Manager, Sam Dawes as Assistant Tractor Operator, and Lucas Hill as our newest Tractor Operator hired just a couple months ago. We're also thrilled that Maggi Aaronson (John's wife) has decided to re-join the family biz part time as part of the
    flower operation after a couple season's off with the Little Crows.

    Also maybe new news to some of you even though it's now been 2 years... We got into the Ferry Plaza Market (thanks the folks at Kitchen Table Advisors (https://fifthcrowfarm.us3.list-manage.com/track/click?u=31d8ea7d910700222a2f0d5c6&id=a02bfeab0c&e=33315f6601) for the helping hand there!) City folk, if you can't make it Sundays to Clement St. or Inner Sunset (celebrating our 10th anniversary there this year BTW's) you can now come see us bright and early at the Ferry Plaza Farmers' Market.

    As this new farming season gets rolling and before we have no time to do anything but just keep up, we want to extend a big thank you to all of you (customers, friends, family, neighbors, community) who've helped our business as it has grown. Your encouragement, inspiration, support, and good wishes have kept us going and nourished our dreams and efforts. We can't do it without all of you.. Thank you, and here's to making this the best season yet!

    Follow us on Instagram @fifthcrowfarm and on Facebook!
    Want to get a weekly box of Fifth Crow deliciousness delivered to a site near you? Learn more here:fifthcrowfarm.com (https://fifthcrowfarm.us3.list-manage.com/track/click?u=31d8ea7d910700222a2f0d5c6&id=8927833895&e=33315f6601)
    New pick up in San Carlos!
    Sign up here (https://fifthcrowfarm.us3.list-manage.com/track/click?u=31d8ea7d910700222a2f0d5c6&id=fc8a71d9b8&e=33315f6601)
    Fifth Crow Farm Webstand (https://fifthcrowfarm.us3.list-manage.com/track/click?u=31d8ea7d910700222a2f0d5c6&id=e27d99d256&e=33315f6601)
    We've opened a webstand up to all our customers! Order products to be delivered to your local farmers market or with your CSA share. Check it out here (https://fifthcrowfarm.us3.list-manage.com/track/click?u=31d8ea7d910700222a2f0d5c6&id=d7a8cf7333&e=33315f6601) .

    A few of our new-er Staff: Jacob Dawes, Harvest Coordinator; Sarah Baylis, Field Production Assistant; Sam Dawes & Lucas Hill, Tractor Assistants; Martin Hogan, Poultry Production Assistant.

    ** Fifth Crow In The Press
    ------------------------------------------------------------
    PUNCH pg. 116 (https://fifthcrowfarm.us3.list-manage.com/track/click?u=31d8ea7d910700222a2f0d5c6&id=c80a81f73c&e=33315f6601)
    Growing For Market (https://fifthcrowfarm.us3.list-manage.com/track/click?u=31d8ea7d910700222a2f0d5c6&id=75b04cba33&e=33315f6601)

    ** Photo Highlights
    ------------------------------------------------------------

  15. qroth closed this discussion on 07 Jun, 2019 01:05 PM.

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