returning member signup

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22 Jan, 2019 05:03 PM

We do not have any record of your email address in our database. Please try again. Or, if you are a returning member who would like to sign-up with a new email address, please click here to go through the main sign-up process.
This is the message that is popping up when returning members try to sign up
not sure what I'm doing wrong.

  1. 1 Posted by qroth on 22 Jan, 2019 07:26 PM

    qroth's Avatar

    This is the standard message that would appear if someone tried signing up who isn't a returning member or if they are a returning member trying to use a new email address.

    What email address is the member using when they are trying to signup?


  2. qroth closed this discussion on 22 Jan, 2019 07:26 PM.

  3. Valerie & Rod Tachenko re-opened this discussion on 23 Jan, 2019 03:46 AM

  4. 2 Posted by Valerie & Rod T... on 23 Jan, 2019 03:46 AM

    Valerie & Rod Tachenko's Avatar

    Maybe it's just me, but I tried to sign up using these steps, Starting at
    the bottom screenshot, I clicked on update membership, right hand column,
    then entered my email, then got the last page, When I clicked on the blue
    words it took me to the returning member signup page. Maybe we need to put
    a returning member button on the home page. Or what's your idea??


  5. 3 Posted by qroth on 23 Jan, 2019 03:15 PM

    qroth's Avatar

    Hi Rod:

    Remember - the "update membership" option is only to make changes to the options for a season that a member is already signed up for. That isn't what members should be using to signup.

    They should go to - SHOP HERE --> MEMBER SIGNUP in the menu which will take them to this page - (see attached screenshot)

    The link for returning members is at the top of the page. When signing up as a returning member, the user needs to use the email address they have previously signed up with or it won't be able to find a match in the system.

    New members should just be able to start selecting their shares on that page.


  6. qroth closed this discussion on 23 Jan, 2019 03:15 PM.

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