customer issue

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02 May, 2018 03:07 PM

Edit Susan Foster's Membership (ID#9509)
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Manually send confirmation email.
Membership Info
Created: 2/1/2018 9:09pm
Balance: $0.00
Emails: [email blocked]

Hello the above info is from a customer that keeps getting told by the system that she has joined the season, and yet, she can see all her account details including what she bought but keep getting told that she needs to join. Can you all help us with this? from my angle she looks like an up to date member as well.


  1. Support Staff 1 Posted by qroth on 02 May, 2018 03:20 PM

    qroth's Avatar

    Hi Josie:

    Ok, I see the problem. She was requesting a status email but you have the "status email" setting still set for your 2017 season which Susan was not a member of.

    To change the season associated with the status email, go to - Member Assembler --> Members --> Status Email.

    Q Roth
    Farmer Support

  2. qroth closed this discussion on 02 May, 2018 03:20 PM.

  3. Josie Hart re-opened this discussion on 02 May, 2018 07:28 PM

  4. 2 Posted by Josie Hart on 02 May, 2018 07:28 PM

    Josie Hart's Avatar

    Thank you!

    Quick question, I say I the status check email that folks can update their card number or change billing info. They can do that through the member portal/status email, correct?

    [cid:[email blocked]]<>

    Josie Hart
    Farm Program Manager
    Denver Botanic Gardens Chatfield Farms
    8500 West Deer Creek Canyon Road
    Littleton, CO 80128
    720-865-4356 Phone<>

  5. Support Staff 3 Posted by qroth on 02 May, 2018 07:41 PM

    qroth's Avatar

    Yes, if they login and click on the "payments" tab (and they have future scheduled payments), there will be a link there that says something like "update payment method" or "update credit card".

  6. qroth closed this discussion on 02 May, 2018 07:41 PM.

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