User Emails - Existing email already in Database

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farm

29 Sep, 2017 01:33 PM

Greetings,

I had a member buy something through the online store. She incorrectly typed her email so it created a new user with an email that bounces. So now when I go to correct the email I can't because the user already exists. What the simplest way to fix this so that her order is attached to the correct account?

Thank you

  1. Support Staff 1 Posted by qroth on 29 Sep, 2017 01:41 PM

    qroth's Avatar

    There isn't a way for you to change the user associated with an order.

    To correct this, make note of what they ordered and then "decline" the original order. Then you'll just have to manually re-add their order using the proper user.

    Q Roth
    Farmer Support

  2. qroth closed this discussion on 29 Sep, 2017 01:41 PM.

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