who receives payment requests?

Beth's Avatar

Beth

07 Jun, 2017 07:25 PM

Hi. Which members receive payment requests sent through MA/Accounting/Payment request? Is it all the users for a membership or just the primary? The Notes history within each membership shows payment request as sent to each individual user but I am getting reports that not all users are receiving.
Thanks.

  1. Support Staff 1 Posted by qroth on 07 Jun, 2017 07:39 PM

    qroth's Avatar

    All users on a membership should get the payment requests for that membership. If a user isn't getting the emails, it is possible there is a bad email address on file for them, they may have unsubscribed from all mailings in the past or perhaps the email ended up in their spam folder (always the first question to ask - "did you check your spam folder?" If there are specific users that you are having problems with, please let us know.

    Q Roth
    Farmer Support

  2. qroth closed this discussion on 07 Jun, 2017 07:39 PM.

  3. Tipi Produce CSA re-opened this discussion on 07 Jun, 2017 07:41 PM

  4. 2 Posted by Tipi Produce CS... on 07 Jun, 2017 07:41 PM

    Tipi Produce CSA's Avatar

    Thanks Q.
    Beth

  5. qroth closed this discussion on 07 Jun, 2017 07:54 PM.

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