Mailchimp Sync

Maryellen's Avatar

Maryellen

22 May, 2017 07:13 PM

Hi, I keep getting an error message in my mailchimp sync (see below) and can't seem to find out what's going wrong after a few hours researching both platforms. Do you know why these emails keep getting rejected (they have not unsubscribed from our mailchimp email list, I did check on that)?

The sync '2017 CSA Members' was run syncing to MailChimp list, '2017 Hartwood Farm CSA Members'. This sync will run weekly until 11/23/2017. Login to your Small Farm Central and edit the sync to extend this date.

List '2017 Hartwood Farm CSA Members' updated: Total 230. Successful: 229. Errors 1.

The following emails were rejected by MailChimp and were not synched:

    [email blocked]
    [email blocked]
    [email blocked]
    [email blocked]
    [email blocked]
    [email blocked]
    [email blocked]
    [email blocked]
    [email blocked]

Let us know if you have any questions!

--The friendly Small Farm Central team

  1. Support Staff 1 Posted by qroth on 22 May, 2017 07:18 PM

    qroth's Avatar

    Hi Maryellen:

    Is this the first time this has happened or have you had this error before?

    If this is the first time you've seen this, try re-running the sync. Go to - Connect --> Mailchimp Sync --> Manage Syncs and click the "sync now" button. This will cause the sync to re-run again (it may not happen automatically, the sync is part of a process that we run every hour).

    Try that and see if you still get the same response.

    Q Roth
    Farmer Support

  2. qroth closed this discussion on 22 May, 2017 07:18 PM.

  3. Maryellen Sheehan re-opened this discussion on 22 May, 2017 09:58 PM

  4. 2 Posted by Maryellen Sheeh... on 22 May, 2017 09:58 PM

    Maryellen Sheehan's Avatar

    Hi Q, It's happened a few times (maybe 5 so far?) and I've tried the
    re-syncing. I'm just trying to get everything pulled together before the
    CSA starts and don't want to be missing members with our emails!

    Maryellen Sheehan
    farm 315.655.5652
    Hartwood Farm, Fenner NY
    www.hartwoodfarm.com

  5. Support Staff 3 Posted by qroth on 23 May, 2017 02:10 PM

    qroth's Avatar

    Hi Maryellen:

    When you go into Mailchimp, are these addresses shown as being in the list '2017 Hartwood Farm CSA Members'?

    Can you export that list and send me the file? I'd like to compare what Mailchimp has with what we are trying to sync with. If you are viewing the list, there should be an "export list" button right at the top of the list.

    Q Roth
    Farmer Support

  6. qroth closed this discussion on 23 May, 2017 02:10 PM.

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