change plan

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zeb

18 May, 2017 04:51 PM

Hi, our enrollment is down significantly and I would like to change our plan to a lower member number. I'd also like to pay annually for the 10% discount rather than month to month.

Thanks,
Zeb Baccelli
Clarion River Organics.

  1. Support Staff 1 Posted by daniel on 18 May, 2017 05:25 PM

    daniel's Avatar

    Hi there Zeb,

    What do you attribute the lower enrollment to? We have definitely been hearing that from some farms.

    You're currently at the 800 level. Would you like to drop down to 600? http://smallfarmcentral.com/plans

    I'll be happy to process a yearly payment for you when you confirm the plan.

    Thanks,

    Daniel
    Farmer Support

  2. daniel closed this discussion on 18 May, 2017 05:25 PM.

  3. Zeb Bartels Baccelli re-opened this discussion on 18 May, 2017 05:31 PM

  4. 2 Posted by Zeb Bartels Bac... on 18 May, 2017 05:31 PM

    Zeb Bartels Baccelli's Avatar

    I think the 400 member plan would be best for us.

    I think we're down for a few reasons. Enrollment had been going down and we
    were over extended with our number of pick up locations, so I trimmed the
    under performing ones, which surely led to a reduction in members. Based on
    market research, and because I knew we were only keeping the people who
    really want our product, I decided it was time to raise prices which
    probably lost some interest. Besides that I don't know, it just seems the
    fad aspect of CSA is dying and only the true believers remain. We're too
    far from our customer base to be able to maintain really strong ties week
    to week in the way a farm that has on farm pick ups or manned pick ups can.

  5. Support Staff 3 Posted by daniel on 19 May, 2017 01:17 PM

    daniel's Avatar

    Hi there Zeb,

    Alright, sounds good. I've dropped your plan down to the 400 level and it will bill for the year on your normal billing date, the 8th of next month. I also processed a $100 refund for you for this month. Please let us know if there's anything else we can do for you.

    All best,

    Daniel
    Farmer Support

  6. daniel closed this discussion on 19 May, 2017 01:17 PM.

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