membership log-in issues

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veggies

18 Apr, 2017 04:51 PM

Hey,

We had a member trying to log in to the membership portal and she can't seem to get in. She said there is always an error. I then tried a couple of things I knew to do from playing around with log-ins earlier but can't seem to get it to work either. Is there a way to reset a member log-in without clearing or deleting any of their actual membership data?

Thanks,

Lindsay

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  1. Support Staff 31 Posted by Mike on 12 Jul, 2018 08:51 PM

    Mike's Avatar

    Hi Lindsay,

    Looks like the one for today did indeed go out. Do you want me to kill the one scheduled for Saturday? It seems to be a duplicate.

    Mike

  2. 32 Posted by Wholesome Harve... on 12 Jul, 2018 09:41 PM

    Wholesome Harvest's Avatar

    Hey Mike,

    Yep, the one I needed sent out now which is perfect! Yes, please kill the
    other one that is still queued. Is there a way for us to kill emails from
    our admin panel if this ever happens again?

    Thanks Mike,

    Lindsay

    *Lindsay Zastrow*
    *Wholesome Harvest CSA*
    www.wholesomeharvestcsa.com
    [email blocked]

  3. Support Staff 33 Posted by Mike on 13 Jul, 2018 01:51 PM

    Mike's Avatar

    Hi Lindsay,

    OK. I deleted it.

    There's not really a way for you to do it yourself. You could change the date to the year 2099 or something, which would essentially do the same thing to prevent it from going out, and then edit it when you need to write another email, but it's easy enough for us to delete.

    Have a good weekend,
    Mike

  4. Mike closed this discussion on 13 Jul, 2018 01:51 PM.

  5. Wholesome Harvest re-opened this discussion on 13 Jul, 2018 01:59 PM

  6. 34 Posted by Wholesome Harve... on 13 Jul, 2018 01:59 PM

    Wholesome Harvest's Avatar

    Sounds good! Thanks Mike!

    *Lindsay Zastrow*
    *Wholesome Harvest CSA*
    www.wholesomeharvestcsa.com
    [email blocked]

  7. Mike closed this discussion on 13 Jul, 2018 02:19 PM.

  8. Wholesome Harvest re-opened this discussion on 31 Jul, 2018 10:17 PM

  9. 35 Posted by Wholesome Harve... on 31 Jul, 2018 10:17 PM

    Wholesome Harvest's Avatar

    Hey Q,

    I have a weird one for you. I have a member, Marylyn Menzel, who I just
    talked to as she can't get logged in. I am respectfully saying this
    upfront but she is a very nice older lady who I don't think has worked with
    computers to much.

    She tried all these things with Microsoft and other places for logging in
    (I really have no clue what she might have done). I went on and reset her
    password and practiced logging in from my computer and it worked. When she
    supposedly does it, she said that she types the new password and then
    clicks Login and all of a sudden a really long password shows back up and
    then the page says it does not match. We did try it several times so now
    she is locked out. I really don't know if she is even looking at the
    correct page (though she described it to me in a way that sounds like she
    was looking at the same page) but I am stuck with how to get her logged
    in. Was wondering if you could look at her account and just make sure
    everything looks good and nothing is really wonky with it. I have a
    feeling she did something with a Microsoft rep who did something with her
    automatic passwords on her computer and now its screwed up or something
    like that :)

    Any ideas, I'm all ears!!

    *Lindsay Zastrow*
    *Wholesome Harvest CSA*
    www.wholesomeharvestcsa.com
    [email blocked]

  10. Support Staff 36 Posted by qroth on 01 Aug, 2018 04:52 PM

    qroth's Avatar

    Hi Lindsay:

    If she got locked out, then she was on the wrong page. We don't have it setup that on member logins people will get locked out. I think she was trying to sign into the Admin Login instead of the Member Login.

    She wants to be going to: http://wholesomeharvest.csasignup.com/login

    I think she was clicking on the "Admin Login" link in the footer which would bring her to this page: https://sfc.smallfarmcentral.com/

    If you reset her password and logged in as her, then everything is ok. She may be having a problem with her browser auto-filling in some old password, but she should be able to clear that out and type in the new password. Depending on her browser settings, it should ask if she wants to save that new password.

    Q

  11. qroth closed this discussion on 01 Aug, 2018 04:52 PM.

  12. Wholesome Harvest re-opened this discussion on 01 Aug, 2018 05:24 PM

  13. 37 Posted by Wholesome Harve... on 01 Aug, 2018 05:24 PM

    Wholesome Harvest's Avatar

    Hey Q,

    My thoughts exactly! I am guessing she is having some issues with
    passwords auto-filling. I'll keep working with her!!

    Thanks Q,

    Lindsay

    *Lindsay Zastrow*
    *Wholesome Harvest CSA*
    www.wholesomeharvestcsa.com
    [email blocked]

  14. qroth closed this discussion on 01 Aug, 2018 06:15 PM.

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