membership log-in issues

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veggies

18 Apr, 2017 04:51 PM

Hey,

We had a member trying to log in to the membership portal and she can't seem to get in. She said there is always an error. I then tried a couple of things I knew to do from playing around with log-ins earlier but can't seem to get it to work either. Is there a way to reset a member log-in without clearing or deleting any of their actual membership data?

Thanks,

Lindsay

  1. Support Staff 1 Posted by qroth on 18 Apr, 2017 04:56 PM

    qroth's Avatar

    Hi Lindsay:

    Do you know what error she was receiving?

    If you need to reset a user password, you can go to - Administrate --> Users --> Manage Users. Look them up by either name or email address and then click on their User ID (not the Member ID). This will take you to their user profile and there will be a Password tab. Click on that and you can reset their password there.

    Q Roth
    Farmer Support

  2. qroth closed this discussion on 18 Apr, 2017 04:56 PM.

  3. Wholesome Harvest re-opened this discussion on 24 Apr, 2017 02:09 PM

  4. 2 Posted by Wholesome Harve... on 24 Apr, 2017 02:09 PM

    Wholesome Harvest's Avatar

    Hey Q,

    I got another membership log-in situation.

    We had a member who couldn't log in. She said the error was the system
    could not recognize the email address. I went into their account and added
    a second email address they had and then reset their password.

    I then went and tried the two email addresses with the password. The email
    address I added to the account worked but their primary one did not. It
    just said the log-in failed. It does have a dash in it if that makes a
    difference. It is k-townsend@

    Any ideas?

    Thanks,

    Lindsay

    *Lindsay Zastrow*
    *Wholesome Harvest CSA*
    www.wholesomeharvestcsa.com
    [email blocked]

  5. Support Staff 3 Posted by qroth on 24 Apr, 2017 02:13 PM

    qroth's Avatar

    Did you reset the password for both of them? Or did you just set a new password for the new user?

    What password did you use?

    Q

  6. qroth closed this discussion on 24 Apr, 2017 02:13 PM.

  7. Wholesome Harvest re-opened this discussion on 24 Apr, 2017 02:15 PM

  8. 4 Posted by Wholesome Harve... on 24 Apr, 2017 02:15 PM

    Wholesome Harvest's Avatar

    I reset it for the USER ID (not the member ID).

    I just used the basic member2. It worked for the email address that I
    added a couple of seconds before I reset the password but it did not work
    for the k-townsend email which had been on there from the beginning.

    *Lindsay Zastrow*
    *Wholesome Harvest CSA*
    www.wholesomeharvestcsa.com
    [email blocked]

  9. 5 Posted by Wholesome Harve... on 24 Apr, 2017 02:17 PM

    Wholesome Harvest's Avatar

    Found it!!! Your question prompted me to go back through the reset and I
    found that when I went to users, the latest item I added/changed is listed
    so when I saw that, I changed that one only thinking they were together in
    an account. I now changed the other one too!!

    I think I have it: One email address equals one user ID.

    *Lindsay Zastrow*
    *Wholesome Harvest CSA*
    www.wholesomeharvestcsa.com
    [email blocked]

  10. Support Staff 6 Posted by qroth on 24 Apr, 2017 02:19 PM

    qroth's Avatar

    Yes, that sounds like that was it. Each email address will have its own password, so you just needed to reset the password for both.

    Q

  11. qroth closed this discussion on 24 Apr, 2017 02:19 PM.

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