Mike on 13 Jul, 2018 01:51 PM
OK. I deleted it.
There's not really a way for you to do it yourself. You could change the date to the year 2099 or something, which would essentially do the same thing to prevent it from going out, and then edit it when you need to write another email, but it's easy enough for us to delete.
Mike closed this discussion
on 13 Jul, 2018 02:19 PM.
Wholesome Harvest re-opened this discussion
on 31 Jul, 2018 10:17 PM
on 31 Jul, 2018 10:17 PM
I have a weird one for you. I have a member, Marylyn Menzel, who I just
talked to as she can't get logged in. I am respectfully saying this
upfront but she is a very nice older lady who I don't think has worked with
computers to much.
She tried all these things with Microsoft and other places for logging in
(I really have no clue what she might have done). I went on and reset her
password and practiced logging in from my computer and it worked. When she
supposedly does it, she said that she types the new password and then
clicks Login and all of a sudden a really long password shows back up and
then the page says it does not match. We did try it several times so now
she is locked out. I really don't know if she is even looking at the
correct page (though she described it to me in a way that sounds like she
was looking at the same page) but I am stuck with how to get her logged
in. Was wondering if you could look at her account and just make sure
everything looks good and nothing is really wonky with it. I have a
feeling she did something with a Microsoft rep who did something with her
automatic passwords on her computer and now its screwed up or something
like that :)
qroth on 01 Aug, 2018 04:52 PM
If she got locked out, then she was on the wrong page. We don't have it setup that on member logins people will get locked out. I think she was trying to sign into the Admin Login instead of the Member Login.
If you reset her password and logged in as her, then everything is ok. She may be having a problem with her browser auto-filling in some old password, but she should be able to clear that out and type in the new password. Depending on her browser settings, it should ask if she wants to save that new password.
Dwolla is making changes to our product to better serve our customers. As
part of this evolution, in November 2018 Dwolla will no longer be
supporting the legacy Transfer product your business is currently using.
Here are some options that other Dwolla business customers have taken:
on 23 Aug, 2018 08:57 PM
Sorry, I should clarify better :) I just don't know if this is something
that will be taken care of from the base level through SFC or we have to
switch something in our actual DWOLLA account? It sounds like they are
raising the price or associating a cost with using DWOLLA at some level now
so seeing if it affects us working through SFC.
Mike on 23 Aug, 2018 09:07 PM
Q's gone for the day but he'll probably check on me with this. My first reaction is something we've kind of expected when we heard that Dwolla was getting out of the "compete with PayPal for consumer-to-business ACH transactions" game... that they're just closing up completely the way we've programmed Member Assembler to work with them.
It's kind of a stark email as well.. basically 1. Pay for a new service (at least $2k a month) or get on a wait list for a free service or 2. Get your money out and then get out. I don't love either that they're going to be contacting all of your members who have ever used their service. That sounds like something that might get you a lot of questions from people.
I'm going to have to talk it over with Q and Simon next week but it looks to me that we're going to have to remove Dwolla as a payment option for MA. If they can't guarantee accounts for our farmers at a low overhead cost and if they're requiring us to rewrite all the connection software by November (they haven't contacted us at all) then I am not sure what other options we have.
I'll know more next week. Maybe we can get someone from Dwolla to offer a solution.
I'm sorry about the hassle, but hopefully this will give enough time to close out any business with them and before setting up for 2019.
on 23 Aug, 2018 09:13 PM
Thank you for your reply!! I guess I should have emailed this sooner....I
put it on the back burner thinking I would look at it later but it does
seem like it will affect us both so glad I emailed. Let me know what you
Mike on 18 Nov, 2019 09:29 PM
Hi Chris and Lisa,
It looks like you are at 622 members at a 600-member plan with
grandfathered pricing. That's really the least expensive. If you'd like, I
can provide you with an export of your members' contact data while you're
reconsidering your business options for 2020.
But, two things to keep in mind about that:
1. Member Assembler billing is monthly and that's with the expectation of a
full year commitment. So it's not set so you'd just have the services on on
the months you are delivering, for instance. But there is some wriggle room
for sure and if you're on the fence about doing your CSA program, that is
certainly a good reason for a pause.
2. You've probably gotten all the communications from Simon about Harvie.
We are transitioning Member Assembler farms into Harvie for 2020. You
actually might really prefer the payment commitment cycle in Harvie. With
Harvie, you don't pay directly for the software on a monthly basis like you
were before and seems to have been not the best customer experience. With
Harvie, the services are paid as part of a service fee when transactions
are processed from your members. So you wouldn't actually be paying
anything on the months that no one was paying you anything.
I know Simon would really like a chance to find out more about your goals
and how we could help you reach them. The main goal of Harvie is to give
you the tools you need if you feel like your CSA has not been performing
that well as a business option for you. Here is his link to schedule a call
about Harvie and Member Assembler for 2020: