membership log-in issues

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veggies

18 Apr, 2017 04:51 PM

Hey,

We had a member trying to log in to the membership portal and she can't seem to get in. She said there is always an error. I then tried a couple of things I knew to do from playing around with log-ins earlier but can't seem to get it to work either. Is there a way to reset a member log-in without clearing or deleting any of their actual membership data?

Thanks,

Lindsay

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  1. Support Staff 31 Posted by Mike on 12 Jul, 2018 08:51 PM

    Mike's Avatar

    Hi Lindsay,

    Looks like the one for today did indeed go out. Do you want me to kill the one scheduled for Saturday? It seems to be a duplicate.

    Mike

  2. 32 Posted by Wholesome Harve... on 12 Jul, 2018 09:41 PM

    Wholesome Harvest's Avatar

    Hey Mike,

    Yep, the one I needed sent out now which is perfect! Yes, please kill the
    other one that is still queued. Is there a way for us to kill emails from
    our admin panel if this ever happens again?

    Thanks Mike,

    Lindsay

    *Lindsay Zastrow*
    *Wholesome Harvest CSA*
    www.wholesomeharvestcsa.com
    [email blocked]

  3. Support Staff 33 Posted by Mike on 13 Jul, 2018 01:51 PM

    Mike's Avatar

    Hi Lindsay,

    OK. I deleted it.

    There's not really a way for you to do it yourself. You could change the date to the year 2099 or something, which would essentially do the same thing to prevent it from going out, and then edit it when you need to write another email, but it's easy enough for us to delete.

    Have a good weekend,
    Mike

  4. Mike closed this discussion on 13 Jul, 2018 01:51 PM.

  5. Wholesome Harvest re-opened this discussion on 13 Jul, 2018 01:59 PM

  6. 34 Posted by Wholesome Harve... on 13 Jul, 2018 01:59 PM

    Wholesome Harvest's Avatar

    Sounds good! Thanks Mike!

    *Lindsay Zastrow*
    *Wholesome Harvest CSA*
    www.wholesomeharvestcsa.com
    [email blocked]

  7. Mike closed this discussion on 13 Jul, 2018 02:19 PM.

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