membership log-in issues

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veggies

18 Apr, 2017 04:51 PM

Hey,

We had a member trying to log in to the membership portal and she can't seem to get in. She said there is always an error. I then tried a couple of things I knew to do from playing around with log-ins earlier but can't seem to get it to work either. Is there a way to reset a member log-in without clearing or deleting any of their actual membership data?

Thanks,

Lindsay

Showing page 2 out of 2. View the first page

  1. Support Staff 31 Posted by Mike on 12 Jul, 2018 08:51 PM

    Mike's Avatar

    Hi Lindsay,

    Looks like the one for today did indeed go out. Do you want me to kill the one scheduled for Saturday? It seems to be a duplicate.

    Mike

  2. 32 Posted by Wholesome Harve... on 12 Jul, 2018 09:41 PM

    Wholesome Harvest's Avatar

    Hey Mike,

    Yep, the one I needed sent out now which is perfect! Yes, please kill the
    other one that is still queued. Is there a way for us to kill emails from
    our admin panel if this ever happens again?

    Thanks Mike,

    Lindsay

    *Lindsay Zastrow*
    *Wholesome Harvest CSA*
    www.wholesomeharvestcsa.com
    [email blocked]

  3. Support Staff 33 Posted by Mike on 13 Jul, 2018 01:51 PM

    Mike's Avatar

    Hi Lindsay,

    OK. I deleted it.

    There's not really a way for you to do it yourself. You could change the date to the year 2099 or something, which would essentially do the same thing to prevent it from going out, and then edit it when you need to write another email, but it's easy enough for us to delete.

    Have a good weekend,
    Mike

  4. Mike closed this discussion on 13 Jul, 2018 01:51 PM.

  5. Wholesome Harvest re-opened this discussion on 13 Jul, 2018 01:59 PM

  6. 34 Posted by Wholesome Harve... on 13 Jul, 2018 01:59 PM

    Wholesome Harvest's Avatar

    Sounds good! Thanks Mike!

    *Lindsay Zastrow*
    *Wholesome Harvest CSA*
    www.wholesomeharvestcsa.com
    [email blocked]

  7. Mike closed this discussion on 13 Jul, 2018 02:19 PM.

  8. Wholesome Harvest re-opened this discussion on 31 Jul, 2018 10:17 PM

  9. 35 Posted by Wholesome Harve... on 31 Jul, 2018 10:17 PM

    Wholesome Harvest's Avatar

    Hey Q,

    I have a weird one for you. I have a member, Marylyn Menzel, who I just
    talked to as she can't get logged in. I am respectfully saying this
    upfront but she is a very nice older lady who I don't think has worked with
    computers to much.

    She tried all these things with Microsoft and other places for logging in
    (I really have no clue what she might have done). I went on and reset her
    password and practiced logging in from my computer and it worked. When she
    supposedly does it, she said that she types the new password and then
    clicks Login and all of a sudden a really long password shows back up and
    then the page says it does not match. We did try it several times so now
    she is locked out. I really don't know if she is even looking at the
    correct page (though she described it to me in a way that sounds like she
    was looking at the same page) but I am stuck with how to get her logged
    in. Was wondering if you could look at her account and just make sure
    everything looks good and nothing is really wonky with it. I have a
    feeling she did something with a Microsoft rep who did something with her
    automatic passwords on her computer and now its screwed up or something
    like that :)

    Any ideas, I'm all ears!!

    *Lindsay Zastrow*
    *Wholesome Harvest CSA*
    www.wholesomeharvestcsa.com
    [email blocked]

  10. Support Staff 36 Posted by qroth on 01 Aug, 2018 04:52 PM

    qroth's Avatar

    Hi Lindsay:

    If she got locked out, then she was on the wrong page. We don't have it setup that on member logins people will get locked out. I think she was trying to sign into the Admin Login instead of the Member Login.

    She wants to be going to: http://wholesomeharvest.csasignup.com/login

    I think she was clicking on the "Admin Login" link in the footer which would bring her to this page: https://sfc.smallfarmcentral.com/

    If you reset her password and logged in as her, then everything is ok. She may be having a problem with her browser auto-filling in some old password, but she should be able to clear that out and type in the new password. Depending on her browser settings, it should ask if she wants to save that new password.

    Q

  11. qroth closed this discussion on 01 Aug, 2018 04:52 PM.

  12. Wholesome Harvest re-opened this discussion on 01 Aug, 2018 05:24 PM

  13. 37 Posted by Wholesome Harve... on 01 Aug, 2018 05:24 PM

    Wholesome Harvest's Avatar

    Hey Q,

    My thoughts exactly! I am guessing she is having some issues with
    passwords auto-filling. I'll keep working with her!!

    Thanks Q,

    Lindsay

    *Lindsay Zastrow*
    *Wholesome Harvest CSA*
    www.wholesomeharvestcsa.com
    [email blocked]

  14. qroth closed this discussion on 01 Aug, 2018 06:15 PM.

  15. Wholesome Harvest re-opened this discussion on 23 Aug, 2018 08:56 PM

  16. 38 Posted by Wholesome Harve... on 23 Aug, 2018 08:56 PM

    Wholesome Harvest's Avatar

    Hey Q,

    Do you know anything about this and what we need/should do?

    Thanks,

    *Lindsay Zastrow*
    *Wholesome Harvest CSA*
    www.wholesomeharvestcsa.com
    [email blocked]

    ---------- Forwarded message ----------
    From: The Dwolla Team <[email blocked]>
    Date: Tue, Jul 31, 2018 at 11:11 AM
    Subject: Action Required–Changes to your Service
    To: [email blocked]

    <http://email.dwolla.com/wf/click?upn=xsKOCVbhnu2ozjaaTWMC9Kx15yk48aOULGpQmL8sjAk-3D_mZSW5GX4-2FwZswmtXOd1PjoELQhx-2FrELioO8lEWGzRInytT2oG9G1hjCCD-2FRK5ExhEItwPSpbmLYAV6CEdsA7kg8LEZUSoYLs3rVGMSkJDmiRpCg9A0tEOkzlhcMx88tUD6W6JjCbbWEgaZjysl5xAXdX-2BN9oLqtTLkAh5-2F3uJhLB0OAdMOZQn61ECeBIxsb5cnM4HMKJgKnbXeKfgUh9Qcu8t2YOAuTwvc-2FmXqElA9izE4Xxk8MP-2FuVLEyTb-2BFxhh99Q8ED27IER-2FLIz9fbAB7lYnRsCEGDl2T4wIeZ-2Bc09O7vw1-2B8Jc72kGUwx1Yb6zEmmPzDhUhd-2BxOHNacz-2BP7mfbZvifPIgjOP9DyfInMWHr47TUF559FoQeGt6rYhIKEgRggSl6PCpEN4m1Zz9LfSzPr91akMwJmqIr4yVzwoYu06jyopxZqGhuU3mEFUhhRETNAsuxwjLpWf8lNlIXV-2BnrY-2FQ-2FX8T-2FKr2kICL1OjBoVmUr-2B5QDi7AKP8URLxeP>

    Dwolla is making changes to our product to better serve our customers. As
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       that will fit your business. The Start, Scale and Enterprise plans have
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       that you may have in your account, prior to November. Your end users
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  17. 39 Posted by Wholesome Harve... on 23 Aug, 2018 08:57 PM

    Wholesome Harvest's Avatar

    Sorry, I should clarify better :) I just don't know if this is something
    that will be taken care of from the base level through SFC or we have to
    switch something in our actual DWOLLA account? It sounds like they are
    raising the price or associating a cost with using DWOLLA at some level now
    so seeing if it affects us working through SFC.

    Thanks again :)

    Lindsay

    *Lindsay Zastrow*
    *Wholesome Harvest CSA*
    www.wholesomeharvestcsa.com
    [email blocked]

  18. Support Staff 40 Posted by Mike on 23 Aug, 2018 09:07 PM

    Mike's Avatar

    Hi Lindsay,

    Q's gone for the day but he'll probably check on me with this. My first reaction is something we've kind of expected when we heard that Dwolla was getting out of the "compete with PayPal for consumer-to-business ACH transactions" game... that they're just closing up completely the way we've programmed Member Assembler to work with them.

    It's kind of a stark email as well.. basically 1. Pay for a new service (at least $2k a month) or get on a wait list for a free service or 2. Get your money out and then get out. I don't love either that they're going to be contacting all of your members who have ever used their service. That sounds like something that might get you a lot of questions from people.

    I'm going to have to talk it over with Q and Simon next week but it looks to me that we're going to have to remove Dwolla as a payment option for MA. If they can't guarantee accounts for our farmers at a low overhead cost and if they're requiring us to rewrite all the connection software by November (they haven't contacted us at all) then I am not sure what other options we have.

    I'll know more next week. Maybe we can get someone from Dwolla to offer a solution.

    I'm sorry about the hassle, but hopefully this will give enough time to close out any business with them and before setting up for 2019.

    Mike

  19. 41 Posted by Wholesome Harve... on 23 Aug, 2018 09:13 PM

    Wholesome Harvest's Avatar

    Hey Mike,

    Thank you for your reply!! I guess I should have emailed this sooner....I
    put it on the back burner thinking I would look at it later but it does
    seem like it will affect us both so glad I emailed. Let me know what you
    find out!

    Thanks,

    Lindsay

    *Lindsay Zastrow*
    *Wholesome Harvest CSA*
    www.wholesomeharvestcsa.com
    [email blocked]

  20. qroth closed this discussion on 13 Sep, 2018 01:41 PM.

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