membership log-in issues

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18 Apr, 2017 04:51 PM


We had a member trying to log in to the membership portal and she can't seem to get in. She said there is always an error. I then tried a couple of things I knew to do from playing around with log-ins earlier but can't seem to get it to work either. Is there a way to reset a member log-in without clearing or deleting any of their actual membership data?



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  1. 31 Posted by Mike on 12 Jul, 2018 08:51 PM

    Mike's Avatar

    Hi Lindsay,

    Looks like the one for today did indeed go out. Do you want me to kill the one scheduled for Saturday? It seems to be a duplicate.


  2. 32 Posted by Wholesome Harve... on 12 Jul, 2018 09:41 PM

    Wholesome Harvest's Avatar

    Hey Mike,

    Yep, the one I needed sent out now which is perfect! Yes, please kill the
    other one that is still queued. Is there a way for us to kill emails from
    our admin panel if this ever happens again?

    Thanks Mike,


    *Lindsay Zastrow*
    *Wholesome Harvest CSA*
    [email blocked]

  3. 33 Posted by Mike on 13 Jul, 2018 01:51 PM

    Mike's Avatar

    Hi Lindsay,

    OK. I deleted it.

    There's not really a way for you to do it yourself. You could change the date to the year 2099 or something, which would essentially do the same thing to prevent it from going out, and then edit it when you need to write another email, but it's easy enough for us to delete.

    Have a good weekend,

  4. Mike closed this discussion on 13 Jul, 2018 01:51 PM.

  5. Wholesome Harvest re-opened this discussion on 13 Jul, 2018 01:59 PM

  6. 34 Posted by Wholesome Harve... on 13 Jul, 2018 01:59 PM

    Wholesome Harvest's Avatar

    Sounds good! Thanks Mike!

    *Lindsay Zastrow*
    *Wholesome Harvest CSA*
    [email blocked]

  7. Mike closed this discussion on 13 Jul, 2018 02:19 PM.

  8. Wholesome Harvest re-opened this discussion on 31 Jul, 2018 10:17 PM

  9. 35 Posted by Wholesome Harve... on 31 Jul, 2018 10:17 PM

    Wholesome Harvest's Avatar

    Hey Q,

    I have a weird one for you. I have a member, Marylyn Menzel, who I just
    talked to as she can't get logged in. I am respectfully saying this
    upfront but she is a very nice older lady who I don't think has worked with
    computers to much.

    She tried all these things with Microsoft and other places for logging in
    (I really have no clue what she might have done). I went on and reset her
    password and practiced logging in from my computer and it worked. When she
    supposedly does it, she said that she types the new password and then
    clicks Login and all of a sudden a really long password shows back up and
    then the page says it does not match. We did try it several times so now
    she is locked out. I really don't know if she is even looking at the
    correct page (though she described it to me in a way that sounds like she
    was looking at the same page) but I am stuck with how to get her logged
    in. Was wondering if you could look at her account and just make sure
    everything looks good and nothing is really wonky with it. I have a
    feeling she did something with a Microsoft rep who did something with her
    automatic passwords on her computer and now its screwed up or something
    like that :)

    Any ideas, I'm all ears!!

    *Lindsay Zastrow*
    *Wholesome Harvest CSA*
    [email blocked]

  10. 36 Posted by qroth on 01 Aug, 2018 04:52 PM

    qroth's Avatar

    Hi Lindsay:

    If she got locked out, then she was on the wrong page. We don't have it setup that on member logins people will get locked out. I think she was trying to sign into the Admin Login instead of the Member Login.

    She wants to be going to:

    I think she was clicking on the "Admin Login" link in the footer which would bring her to this page:

    If you reset her password and logged in as her, then everything is ok. She may be having a problem with her browser auto-filling in some old password, but she should be able to clear that out and type in the new password. Depending on her browser settings, it should ask if she wants to save that new password.


  11. qroth closed this discussion on 01 Aug, 2018 04:52 PM.

  12. Wholesome Harvest re-opened this discussion on 01 Aug, 2018 05:24 PM

  13. 37 Posted by Wholesome Harve... on 01 Aug, 2018 05:24 PM

    Wholesome Harvest's Avatar

    Hey Q,

    My thoughts exactly! I am guessing she is having some issues with
    passwords auto-filling. I'll keep working with her!!

    Thanks Q,


    *Lindsay Zastrow*
    *Wholesome Harvest CSA*
    [email blocked]

  14. qroth closed this discussion on 01 Aug, 2018 06:15 PM.

  15. Wholesome Harvest re-opened this discussion on 23 Aug, 2018 08:56 PM

  16. 38 Posted by Wholesome Harve... on 23 Aug, 2018 08:56 PM

    Wholesome Harvest's Avatar

    Hey Q,

    Do you know anything about this and what we need/should do?


    *Lindsay Zastrow*
    *Wholesome Harvest CSA*
    [email blocked]

    ---------- Forwarded message ----------
    From: The Dwolla Team <[email blocked]>
    Date: Tue, Jul 31, 2018 at 11:11 AM
    Subject: Action Required–Changes to your Service
    To: [email blocked]


    Dwolla is making changes to our product to better serve our customers. As
    part of this evolution, in November 2018 Dwolla will no longer be
    supporting the legacy Transfer product your business is currently using.

    Here are some options that other Dwolla business customers have taken:

       1. *Dwolla Plans* – Identify a different Dwolla product plan
       that will fit your business. The Start, Scale and Enterprise plans have
       been developed for companies to launch and grow their businesses.
       2. *Withdraw Funds* – If none of the Dwolla plans seem to fit your
       business needs we thank you for your business and ask that you
    please withdraw
       any funds
       that you may have in your account, prior to November. Your end users
       will be receiving a general communication from us about this product update
       over the next couple of weeks. Please be sure to touch base with them on
       what solution you determine for your business.

    If you are using Dwolla in association with a business or other
    organization, please reach out directly to them.

    If you have any other questions, please reach out to [email blocked].


    The Dwolla Team

    You're receiving this email because you have a Dwolla account. Please note,
    you may not be able to opt out of these emails, as they're non-promotional
    in nature and contain important information regarding your account. Please
    do not reply to this email. Instead, contact [email blocked] or visit
    our s

    ©2018 Dwolla Inc., All rights reserved. 666 Walnut, Suite 1830, Des Moines,
    IA 50309

  17. 39 Posted by Wholesome Harve... on 23 Aug, 2018 08:57 PM

    Wholesome Harvest's Avatar

    Sorry, I should clarify better :) I just don't know if this is something
    that will be taken care of from the base level through SFC or we have to
    switch something in our actual DWOLLA account? It sounds like they are
    raising the price or associating a cost with using DWOLLA at some level now
    so seeing if it affects us working through SFC.

    Thanks again :)


    *Lindsay Zastrow*
    *Wholesome Harvest CSA*
    [email blocked]

  18. 40 Posted by Mike on 23 Aug, 2018 09:07 PM

    Mike's Avatar

    Hi Lindsay,

    Q's gone for the day but he'll probably check on me with this. My first reaction is something we've kind of expected when we heard that Dwolla was getting out of the "compete with PayPal for consumer-to-business ACH transactions" game... that they're just closing up completely the way we've programmed Member Assembler to work with them.

    It's kind of a stark email as well.. basically 1. Pay for a new service (at least $2k a month) or get on a wait list for a free service or 2. Get your money out and then get out. I don't love either that they're going to be contacting all of your members who have ever used their service. That sounds like something that might get you a lot of questions from people.

    I'm going to have to talk it over with Q and Simon next week but it looks to me that we're going to have to remove Dwolla as a payment option for MA. If they can't guarantee accounts for our farmers at a low overhead cost and if they're requiring us to rewrite all the connection software by November (they haven't contacted us at all) then I am not sure what other options we have.

    I'll know more next week. Maybe we can get someone from Dwolla to offer a solution.

    I'm sorry about the hassle, but hopefully this will give enough time to close out any business with them and before setting up for 2019.


  19. 41 Posted by Wholesome Harve... on 23 Aug, 2018 09:13 PM

    Wholesome Harvest's Avatar

    Hey Mike,

    Thank you for your reply!! I guess I should have emailed this sooner....I
    put it on the back burner thinking I would look at it later but it does
    seem like it will affect us both so glad I emailed. Let me know what you
    find out!



    *Lindsay Zastrow*
    *Wholesome Harvest CSA*
    [email blocked]

  20. qroth closed this discussion on 13 Sep, 2018 01:41 PM.

  21. Wholesome Harvest re-opened this discussion on 18 Nov, 2019 08:26 PM

  22. 42 Posted by Wholesome Harve... on 18 Nov, 2019 08:26 PM

    Wholesome Harvest's Avatar


    What is the lowest membership? We haven't decided what we are doing next
    year with CSA but want to be able to access our member's emails.


    *Chris & Lisa Zastrow*
    *Wholesome Harvest CSA*
    [email blocked]

  23. 43 Posted by Mike on 18 Nov, 2019 09:29 PM

    Mike's Avatar

    Hi Chris and Lisa,

    It looks like you are at 622 members at a 600-member plan with
    grandfathered pricing. That's really the least expensive. If you'd like, I
    can provide you with an export of your members' contact data while you're
    reconsidering your business options for 2020.

    But, two things to keep in mind about that:

    1. Member Assembler billing is monthly and that's with the expectation of a
    full year commitment. So it's not set so you'd just have the services on on
    the months you are delivering, for instance. But there is some wriggle room
    for sure and if you're on the fence about doing your CSA program, that is
    certainly a good reason for a pause.
    2. You've probably gotten all the communications from Simon about Harvie.
    We are transitioning Member Assembler farms into Harvie for 2020. You
    actually might really prefer the payment commitment cycle in Harvie. With
    Harvie, you don't pay directly for the software on a monthly basis like you
    were before and seems to have been not the best customer experience. With
    Harvie, the services are paid as part of a service fee when transactions
    are processed from your members. So you wouldn't actually be paying
    anything on the months that no one was paying you anything.

    I know Simon would really like a chance to find out more about your goals
    and how we could help you reach them. The main goal of Harvie is to give
    you the tools you need if you feel like your CSA has not been performing
    that well as a business option for you. Here is his link to schedule a call
    about Harvie and Member Assembler for 2020:


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