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carole

08 Sep, 2016 04:21 PM

small report will not stop spinning. it's been over an hour., Tried re-booting system and computer.

  1. Support Staff 1 Posted by qroth on 08 Sep, 2016 04:50 PM

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    Are you able to try re-running the report? Or has it frozen up your control panel?

    Occasionally a report process will fail and it will show as perpetually spinning on the screen but it is no longer trying to create the report. If it was a small report, that's probably what this is. If you can try re-running it, that would be the best option.

    Let us know if you continue to have problems.

    Q Roth
    Farmer Support

  2. qroth closed this discussion on 08 Sep, 2016 04:50 PM.

  3. Carole Simmons re-opened this discussion on 08 Sep, 2016 04:55 PM

  4. 2 Posted by Carole Simmons on 08 Sep, 2016 04:55 PM

    Carole Simmons's Avatar

    I WAS ABLE TO RE-RUN THE REPORT. HOWEVER THE OTHER REPORT IS STILL RUNNING

  5. Support Staff 3 Posted by qroth on 08 Sep, 2016 05:22 PM

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    Sorry if I wasn't clear - it may look like it is still running but most likely that process had failed and it just hasn't updated the status on that page. I can let our developer know about this and he may be able to delete that item from your screen.

  6. qroth closed this discussion on 08 Sep, 2016 05:22 PM.

  7. Carole Simmons re-opened this discussion on 08 Sep, 2016 05:24 PM

  8. 4 Posted by Carole Simmons on 08 Sep, 2016 05:24 PM

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    Ok Thank you

  9. qroth closed this discussion on 08 Sep, 2016 06:20 PM.

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