How does member login and pay balance?

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maddie

13 May, 2016 01:28 PM

Hello,

I have a member who recently updated her Member Assembler account from 4 shares to 5 shares. She now has a balance. Is there a way for her to login and pay her balance without my prompting it?

Thank you!
Maddie

  1. Support Staff 1 Posted by qroth on 13 May, 2016 01:44 PM

    qroth's Avatar

    Hi Maddie:

    You can direct members to the login page at: http://thefarmbridgeshares.csasignup.com/login

    If you haven't set a default password, they can login using the "login by email" option. They'll just put in the email address related to their membership and it will email them a link to click.

    Once they are logged in, there will be a "make a payment" link.

    They can also set up their own password once they are logged in that first time.

    Q Roth
    Farmer Support

  2. qroth closed this discussion on 13 May, 2016 01:44 PM.

  3. Maddie Morley re-opened this discussion on 13 May, 2016 02:51 PM

  4. 2 Posted by Maddie Morley on 13 May, 2016 02:51 PM

    Maddie Morley's Avatar

    Hi Q,

    We don't see a Make a Payment link when logged in. Could you send me a
    screenshot of what I'm looking for?

    Thanks,

    Maddie Morley
    Manager, The Farm Bridge Shares <http://www.thefarmbridgeshares.com>
    Customer Account Representative
    *The Farm Bridge*
    www.thefarmbridge.com
    750 Enterprise Drive
    Kingston, NY 12401
    ph: 845-383-1761
    fax: 845-802-0374

  5. Support Staff 3 Posted by qroth on 13 May, 2016 03:04 PM

    qroth's Avatar

    Hi Maddie:

    It looks like there was a setting that we had turned on for you that suppressed showing that payment link. I've removed that and you should now see the payment option.

    Now if someone logs in, the payment link should be the top item on that main page of options.

    Sorry - didn't realize that was turned on.

    Q Roth
    Farmer Support

  6. qroth closed this discussion on 13 May, 2016 03:04 PM.

  7. Maddie Morley re-opened this discussion on 13 May, 2016 03:08 PM

  8. 4 Posted by Maddie Morley on 13 May, 2016 03:08 PM

    Maddie Morley's Avatar

    Thanks!

    Maddie Morley
    Manager, The Farm Bridge Shares <http://www.thefarmbridgeshares.com>
    Customer Account Representative
    *The Farm Bridge*
    www.thefarmbridge.com
    750 Enterprise Drive
    Kingston, NY 12401
    ph: 845-383-1761
    fax: 845-802-0374

  9. qroth closed this discussion on 13 May, 2016 03:12 PM.

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