Another changed vac. hold in progress

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marjorie

27 Jul, 2015 12:44 PM

Member Cathy Diskin was on vacation last week and is slated for a double this week, but her freezer died and she doesn't want the double share--has decided she'd rather have the make up week we offer instead, at the end of the season. In what manner can I edit this "in progress but not complete" action .

I still don't understand how this works. Would like a detailed walk-thru of how to make changes to Hold/Change items.

If this actually can't be done, this is a serious flaw in this system.
Marjorie

  1. Support Staff 1 Posted by qroth on 27 Jul, 2015 01:36 PM

    qroth's Avatar

    Hi Marjorie:

    In this case where the vacation hold has already happened and the double box is current, you can just "unapprove" the double box and this will remove the double box from the current week. We did this for Cathy Diskin and she is no longer showing a double box.

    This will unapprove both the hold and the double box, which in this case doesn't matter since the vacation hold already happened. If someone was taking their double box before their vacation, you would just need to enter in a new vacation hold to make up for the unapproved one.

    If someone is currently on vacation hold for a week and you want to remove them, there will be a button on the main member dashboard for "Take Membership Off Hold".

    Hope this helps,
    Q

  2. qroth closed this discussion on 27 Jul, 2015 01:36 PM.

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