delete duplicate customer

Ann's Avatar

Ann

02 May, 2014 01:51 PM

How do I delete a customer?

  1. Support Staff 1 Posted by qroth on 02 May, 2014 02:10 PM

    qroth's Avatar

    Hi Ann:

    Can you be a bit more specific about your situation? Is this someone who had a membership under one email but then signed up for a new season under a new email? In general we would recommend not deleting the old membership as you want to keep those records on hand in case you need to reference them in the future for some reason.

    Depending on the specifics you could perhaps merge the old and the new memberships together. What's the member's name that we are talking about?

    Q Roth
    Farmer Support

  2. qroth closed this discussion on 02 May, 2014 02:10 PM.

  3. Elmwood Stock Farm re-opened this discussion on 02 May, 2014 09:04 PM

  4. 2 Posted by Elmwood Stock F... on 02 May, 2014 09:04 PM

    Elmwood Stock Farm's Avatar

    Hi Q,

    This customer signed up twice, so one needs to be deleted (the one without
    a phone number)- she told me that she did this by mistake. When I try to
    edit, it will let me remove everything, but won't accept the changes.

    Perhaps I'm just not seeing the delete/remove area? And, I'm happy to
    merge, but not seeing that option either. She has no reward points so far
    under either account.

    Conni Hysong 0 Never

        Edit

    Conni Hysong (859) 351-5952 0 Never

        Edit

  5. Support Staff 3 Posted by qroth on 05 May, 2014 04:18 PM

    qroth's Avatar

    Hi Ann:

    Sorry - at first I thought you meant this was a customer through your Member Assembler account. I didn't realize you meant it was a FarmFan customer. Currently there isn't a way for you to delete those yourself. I'm going to pass this along to Simon and he can remove the duplicate.

    Q Roth
    Farmer Support

  6. Support Staff 4 Posted by Simon Huntley on 06 May, 2014 06:32 PM

    Simon Huntley's Avatar

    Ok, Ann. I have now added customer deletion to FarmFan. When you are editing a customer, there is now an option to delete that customer.

    Let me know if you have any problems with that!

    -Simon

  7. Simon Huntley closed this discussion on 06 May, 2014 06:32 PM.

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